Elasticsearch support - An Overview
Elasticsearch support - An Overview
Blog Article
Elasticsearch, Logstash, and Kibana delight in the benefit of owning vivid and handy communities. You may have our assurance of substantial-good quality support and solitary source of fact being an Elasticsearch Provider buyer, even so the Elastic Group will also be a useful useful resource for you personally whenever you have to have it.
If you are in cost-free trial, you are also eligible to have the Elasticsearch Provider Regular amount support for as long as the demo is active.
The principle concentrate of support is to be certain your deployment displays a green position and is accessible. There is not any confirmed Original or ongoing response time, but we do try to interact on just about every problem inside of 3 business days.
Committed Elasticsearch expert support Elasticsearch support when and where you will need it Just like our other offerings, if you must control your Elasticsearch cluster you, we are able to continue to give the 24x7x365 expert support obtainable in our managed providing.
Incorporate the deployment ID you want assist with, particularly if you might have many deployments. You could find the deployment ID around the overview web page to your cluster inside the Elastic Cloud Console.
When you are on an Elasticsearch Assistance Normal subscription and you are interested in shifting to Gold or Platinum support, make sure you Get in touch with us. We also recommend which you go through our best tactics tutorial for getting the most out of your support encounter:
Our managed services pedigree and wide client base makes certain that we possess the knowledge to suit any purchaser environment. It’s what we do everyday Daily, we provide mission crucial, superior effectiveness, and often-on information methods for our buyers. Our company is centered on the operational efficiency of Elasticsearch and complementary open up supply information layer systems. Devoted team Elasticsearch support staff is created up of focused engineers and Elasticsearch authorities with in depth operational encounter. Now we have a chance to help keep the clusters working competently and properly under several situations and use conditions Spin up a cluster in minutes Free of charge Trial
When you have any complex queries that aren't for our Support crew, hop on Elasticsearch support our Elastic Group community forums and have solutions within the professionals during the Neighborhood, together with people from Elastic.
For end users without an Energetic membership, visit the Elastic Neighborhood boards and get solutions within the specialists from the Group, which includes men and women from Elastic.
Describe the challenge. Incorporate any pertinent details, like mistake messages you encountered, dates and periods when the condition happened, or the rest you think may be valuable.
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By e-mail: [email protected]. Should you Make contact with us by e-mail, please use the email handle that you simply registered with, making sure that we can assist you more quickly. When you are employing a distribution listing as your registered e-mail, You may also register a next electronic mail handle with us.
These membership amounts offer confirmed reaction instances for support issues, superior support coverage several hours, and support contacts at Elastic. Furthermore, it involves support for how-to and development concerns. The exact support protection relies on your subscription degree.
Our support webpages are actually delivered in English, to translate to your required language You can utilize the created-in translate perform in Chrome or Firefox.
With the release of The brand new Support Portal, even For those who have an present account, there's a chance you're prompted to update your password.
To learn more, Verify Premium Support Solutions Plan. Should you be on an ordinary subscription, and also you have an interest in upgrading your support stage, please Speak to us. We also recommend which you examine our greatest procedures guideline for obtaining the most out of your support practical experience:
Some people market support and afterwards don’t wander the walk. Like a pure open up resource business, we can easily only differentiate on cost and support, and we care deeply about retaining excellent support and fixing our buyers’ issues swiftly.
Being an Elasticsearch Services client, you are going to get an e mail with Recommendations tips on how to log in to your Support Portal, where you can track each existing and archived circumstances.
Just open a situation to allow us to know the name and email handle you prefer to to generally be included. When opening a circumstance, there are a few belongings you can do to acquire enable speedier: